Security Policy

Kisaku uses PayPal for customers who wishes to pay through their PayPal account. For more information, please access www.paypal.com

Kisaku uses  the eWAY payment gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • - Payments are fully automated with an immediate response.
  • - Your complete credit card number cannot be viewed by Kisaku or any outside party.
  • - All transactions are performed under 128 Bit SSL Certificate.
  • - All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • - eWAY is an authorised third party processor for all the major Australian banks.
  • - eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Kisaku.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au.

Orders

After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.  However, if goods are unavailable and you wish to query on stock availability, please contact us at info@kisaku.com.au.

To see more information on our delivery options, rates and time, please click here.

Refund & Returns

Your satisfaction is our upmost priority and we will strive to provide you an excellent customer service! Kisaku refund & return policy has been designed to serve you with the best experience, in addition to the rights that you may have as a consumer under the Australian Consumer Law.

Change of Mind Returns

We understand that the product purchased online may not reflect what you have in mind.  If you have a change of mind on a purchase, Kisaku will exchange your item or refund your original purchase price in form of store credits provided that:

  • - You return the item within 14 days (inclusive) from the tracked date of delivery
  • - You produce Kisaku invoice (receipt) when you return the item
  • - The item is in the original resalable condition; the item still has all original tags/labels intact, has not been worn, altered and/or washed
  • - The item has not been damaged whilst in customer’s possession

Items on Sale will only be exchanged (not refunded) for change-of-mind except where the item is faulty (please refer to faulty item returns below).

You may choose to have your purchase refunded to your original payment method, but a non-refundable fee of $10 will be deducted from the original purchase price.

You can exchange for the same value of the purchase price of the item being returned. It can be for the same model or different model and/or size. If the product you wish to exchange for is not available, Kisaku will be in touch to discuss other alternatives.

Please email us at info@kisaku.com.au within the timeframe and we will advise you on the return process and return address. If you are not able to comply with the above requirements, Kisaku reserves the right to refuse an exchange or refund on change-of-mind items.

Faulty Item Returns

Kisaku will offer exchange or credit on any faulty items purchased from Kisaku website provided that:

  • - The item has genuine manufacturing damage/ defect
  • - The item is proven to be different from what is described in the website

Kisaku will exchange with another item of your selection of the same value of the purchase price of the item. You may also choose to have it refunded in store credits for future use or if you wish, Kisaku will refund the full payment to the original card used for purchase.

The return process will be started if you meet the following requirements:

  • - You return the item within 7 days (inclusive) from the tracked date of delivery
  • - You produce Kisaku invoice (receipt) when you return the item

All postage and insurance costs for returning the products to Kisaku are at your expense, unless the item(s) returned is faulty.  For change-of-mind returns, we recommend that you return the product via registered or traceable post service. Kisaku will not be responsible or parcels lost or damaged in transit as the responsibility of the returned products remain with you until received by Kisaku. We will confirm receipt of return product(s) as soon as it arrives at our return address.

Product Representation

At Kisaku, we try our best to represent the product with accurate information. However, please note that colours shown through the product images may vary slightly from the actual product colours due to general photography limitation and varied screen resolutions. Kindly use the product images as your reference. 

Product dimensions may also vary due to manual measurements. Any variations and inconsistencies in the patterns and motifs are within acceptable conditions due to the nature of products being hand-made, and they will be considered as neither faults nor defects. 

Please contact us at info@kisaku.com.au if you have any questions before purchasing the products. 

Last updated December 2015

About us

Kisaku is an online platform specialising in crafted batik and other Indonesian heritage-infused fashion collections.

Part of our profit will be set aside for our MicroEduLoan initiative which will enable creative talents in Indonesia to access programs that will equip them with knowledge and skills necessary to stay competitive in the marketplace.

Learn more about our story through this link here

Kisaku is a registered Australian company based in Melbourne, Victoria

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